7 Days Return & Refund Policy
At Al Jannat Natural Products, your satisfaction matters. We offer a 7-day return & refund on every eligible product — any item that shows the “7 Days Return · 100% Refund Claim” badge on its product page.
✅ Eligible for Return / Refund
All products that display the 7 Days Return badge — premium dates, honey, Aab-e-Zamzam, Asmad Surma, shilajit, herbal shampoos & oils, spices, Kufi caps, prayer mats, our own perfumes & attars, and more. These qualify for a full 100% refund under the conditions below.
❌ Not Eligible (Final Sale)
For authenticity and hygiene reasons, imported branded perfumes and fragrances are NOT returnable or refundable. These items do not show the 7 Days Return badge, so please choose carefully before ordering.
Valid Reasons to Return
- The product was delivered damaged, defective, or expired.
- The product is incomplete (missing items or accessories).
- You received the wrong product (wrong item, size, colour or variant).
- The product does not match the description or pictures.
Conditions for Return
- The item must be unused, unopened and in its original packaging, with all tags and accessories.
- Food items (dates, honey, Zamzam, spices) can only be returned if sealed/unopened, or if they arrive damaged or expired.
- The return request must be raised within 7 days of delivery.
How to Request a Return
Contact us on WhatsApp or by phone within 7 days of delivery, with your order number and a photo if the item is damaged or incorrect. Once we receive and inspect the returned item, your refund is processed within 7 working days.
Note: Cash-on-Delivery orders are refunded via bank transfer or Easypaisa/JazzCash. Delivery charges are non-refundable unless the return is due to our error.