Returns Policy

  1. If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on Al Jannat website. The return request must be raised within 07 days for items from the date of delivery.
  2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered by brand warranty. New Guarantee Policy and Warranty Policy for complete Terms and Conditions.
  3. For any Product, write SKU Number.
  4. A 15% re-stocking fee has been applied on the return or refund of the products, to return the product, and applied for a refund customer responsibility to deliver the goods to company address once we received after inspection of the product we will issue a refund within 07 days.

Valid reasons to return an item

  1. The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  2. The delivered product is incomplete (i.e., missing items and accessories).
  3. The delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
  4. The delivered product does not match the product description or picture (i.e. product not as advertised)
  5. The delivered product does not fit. (i.e. size is unsuitable)


Conditions for Returns

  1. The product must be unused, unworn, unwashed, and without any flaws. For fashion products, products may be tried to see if the item fits. This will still be considered unworn.
  2. The product must include the original tags, user manuals, warranty cards, freebies, invoices, and accessories.
  3. The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in Al Jannat packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging/box.

NOTE: It is important to indicate the Order Number and Return Courier Tracking Number on your return package to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you in between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.